Terms and Conditions

These Terms and Conditions apply to all courses, practical training, theory classes, examinations, and other services provided by B3 Offshore Academy. By booking a course with the Training Centre, you agree to these Terms and Conditions.

Booking and Payment

A booking is confirmed only after:

  • A completed booking form has been received; and
  • The required deposit (30%) or full payment has been made.

The remaining course balance must be paid in full no later than 6 weeks before the course start date. If the balance is not paid on time, the Center reserves the right to cancel the booking and retain the deposit. Bookings made within 6 weeks of the course start require full payment at the time of booking.

The Training Centre reserves the right to refuse or cancel any booking until payment has been received.

Prices

Course prices include only those items specifically stated in the course description. Accommodation, travel , meals, personal insurance, visas, and other personal expenses are not included unless expressly stated. Prices may be amended without notice before a booking is confirmed.

Cancellation by the Participant

Written notice of cancellation is required. Cancellation charges are:

  • More than 6 weeks before start date: Loss of deposit only.
  • Less than 6 weeks before start date : 100 % of the total course fee

Transfers to another course date

Requests to transfer to another course date must be made in writing. Transfers are subject to availability and may incur an administration fee. The Training Centre is under no obligation to approve a transfer request.

Cancellation by the Training Centre

The Training Centre reserves the right to:

  • Cancel or reschedule a course due to insufficient bookings;
  • Cancel due to instructor illness;
  • Cancel due to adverse weather;
  • Cancel for safety reasons;
  • Cancel due to circumstances beyond its reasonable control.

If the Training Centre cancels a course, participants may choose either:

  • A transfer to another available course; or
  • A refund of course fees paid.

The Training Centre shall not be liable for travel costs, accommodation costs, loss of earnings, or any consequential losses.

Weather

Practical sailing courses are weather dependent. The Training Centre may alter the course programme, postpone sessions, or reschedule practical exercises where weather conditions make training unsafe. This shall not constitute a breach of contract.

Participant Responsibilities

Participants agree to:

  • Follow all instructions given by instructors.
  • Behave responsibly and respectfully.
  • Comply with all safety procedures.
  • Wear appropriate clothing and footwear.
  • Arrive on time.
  • Hold any required licences or documentation where applicable.

The Training Centre reserves the right to remove any participant whose behaviour places themselves, other participants, instructors, or vessels at risk. No refund will be given in such circumstances.

Medical Fitness

Participants confirm that they are medically fit to undertake the course. Any medical condition, injury, disability, allergy, medication, or other relevant information must be disclosed before the course begins. The Training Centre may refuse participation if it reasonably believes that safety could be compromised.

Alcohol and Drugs

Consumption of alcohol or illegal drugs before or during training is strictly prohibited. Participants appearing under the influence may be excluded immediately without refund.

Insurance

Participants are strongly advised to obtain suitable:

  • Travel insurance;
  • Medical insurance;
  • Personal accident insurance; and
  • Cancellation insurance.

The Training Centre’s insurance does not cover participants’ personal belongings or cancellation costs.

Personal Property

Participants are responsible for their own personal belongings. The Training Centre accepts no responsibility for loss, theft, or damage to personal property.

Photography and Media

The Training Centre may take photographs or videos during courses for promotional purposes. Participants who do not wish to appear in such material should notify the Training Centre in writing before the course begins.

Data Protection

Personal information will be processed in accordance with applicable data protection legislation. Information will only be used for:

  • Course administration;
  • Certification;
  • Safety requirements; and
  • Legal obligations.

Information will not be sold to third parties.

Force Majeure

The Training Centre shall not be liable for failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Severe weather;
  • Natural disasters;
  • Government restrictions;
  • Pandemics;
  • Port closures;
  • Industrial action;
  • Civil unrest;
  • War; or
  • Mechanical failure beyond reasonable control.

CENTER COMPLAINTS & GRIEVANCE PROCEDURE

Policy Statement & Purpose

This Training Center is dedicated to delivering the highest standards of maritime tuition, safety, and customer service. We recognize that students have a right to raise a formal complaint if they feel our courses, facilities, vessels, or staff conduct have fallen short of RYA standards. This procedure ensures that all complaints are handled fairly, transparently, confidentially, and resolved as quickly as possible.

Step 1: Informal Local Resolution (Afloat)

Many grievances stem from misunderstandings or immediate onboard issues (e.g., catering, cabin allocations, or pacing of tuition). Immediate Action: The student is encouraged to raise the issue directly with their practical Instructor while onboard, if comfortable doing so. Instructor Duty: The Instructor must listen calmly, take the feedback seriously, and attempt to resolve the issue immediately within the boundaries of safety and the course syllabus. Escalation: If the issue cannot be resolved onboard, or if the complaint directly concerns the Instructor’s behavior, the student should bypass this step and contact the shore office immediately.

Step 2: Formal Written Complaint (The Shore Base)

If an informal resolution is not achieved or is inappropriate, the student may lodge a formal written complaint. Submission: The complaint must be sent via email directly to the Center Principal crew@syinspiration.com within 14 days of the course completion date. Required Details: To process the grievance effectively, the written submission must include:

  • The student’s full name and contact information. *
  • The course dates, vessel name, and the name of the assigned Instructor.
  • A clear, factual description of the incident, behavior, or operational failure. • Any supporting evidence (e.g., photos, logbook entries, or names of witnesses).

Step 3: Investigation & Principal’s Response

Upon receiving a formal written complaint, the Center Principal will execute the following administrative timeline:

Acknowledgment: The Principal will send a written acknowledgment of receipt to the student within 3 business days. T

he Investigation: The Principal will independently review the case. This includes interviewing the practical Instructor, reviewing ship logs, auditing maintenance files, and, if necessary, speaking confidentially with other students from the same course block.

Formal Resolution: The Principal will issue a definitive written response to the complainant within 14 business days of receiving the initial email. This response will outline the findings of the investigation and any corrective actions taken (e.g., staff training, refunds, or technical repairs).

Step 4: Escalation to the RYA

The decision of the Center Principal is final regarding local center operations. However, if the complainant believes that the center has breached the core RYA Conditions of Recognition, or if the local resolution remains profoundly unsatisfactory, the student has the right to escalate the matter directly to the governing body who can arbitrate between the two parties.

Contacting the RYA: The student can submit a formal grievance directly to RYA Training at RYA House.

Address: RYA Training, RYA House, Ensign Way, Hamble, Southampton, SO31 4YA, United Kingdom. Email: training@rya.org.uk

Center Cooperation: The Center Principal guarantees to provide full transparency, including sharing all internal investigation logs, student audit sheets, and instructor statements, should the RYA initiate an external review of the incident.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Croatia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Croatia.

Acceptance

By booking a course with the Training Centre, the participant confirms that they have read, understood, and agree to these Terms and Conditions.

Training Centre Details Training Centre:

B3 Offshore Academy

Address: Marina Pirovac, Oblata Rtine 1A, 22213 Pirovac, Croatia

Telephone:+43 699 164 98878

Email: office@bayr-yachting.com

Out-of-Hours Emergency Contact:
Designated Safeguarding Officer (DSO): Gerhard Böhm
Direct Emergency contact Phone: +43 676 660 4993
Emergency contact email: crew@sy-inspiration.com

Website: Version 1.0

Effective Date: 11.August 2026